Oaks Park High School

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Support for Remote Learning

Accessing Remote Learning

If students are having any issues in accessing remote learning they should be reported via the form below. 

Issues may include:

  • No device to access
  • Sharing of household devices
  • Internet connection

Reporting Issues Form

Requesting Increased Mobile Data Allowance

The Department for Education (DfE) has announced that it is temporarily increasing data allowances for mobile phone users on certain networks. This is so that children can access remote education.

If any of the below relates to you then you can request a mobile data increase:

  • Do not have fixed broadband at home.
  • Cannot afford additional data for devices needed to access educational resources.
  • Have access to a mobile device that uses a participating network.
  • Are experiencing disruption to face-to-face education or have been advised not to attend school.

Families with access to a mobile phone on one of the following networks may be able to benefit.

  • EE
  • O2
  • Sky Mobile
  • SMARTY
  • Tesco Mobile
  • Three
  • Virgin Mobile
  • Vodafone

Oaks Park will submit applications, on behalf of families, to the DfE who will process these and contact network providers.

Offers are dependent on children and young people meeting the the criteria listed in the guidance above. Requests will be unsuccessful if these criteria are not met.

Successful applicants will receive a text message when free data has been activated. Offers will vary depending on network providers.

Mobile Data Request Form

 

 Offers from Mobile Networks

EE

Be aware that until the end of January, it may take EE some time to process requests.

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • EE will process no more than 60,000 requests across all schools. If they reach this limit, they will not accept further requests.

Sky Mobile

  • The recipient will get 100GB of additional data.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • Sky Mobile customers will be able to see the data uplift in their piggybank.
  • Sky Mobile will aim to process the request within 14 days.
  • Sky Mobile will process no more than 1800 requests across all schools. If they reach this limit, they will not accept further requests.

Smarty

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Smarty will aim to process the request within 14 days.

Tesco Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Tesco Mobile will aim to process the request within 14 days.
  • Tesco Mobile will process no more than 1,000 requests across all schools. If they reach this limit, they will not accept further requests.

Three

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Three will aim to process the request within 14 days.

Virgin Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Virgin Mobile will aim to process the request within 14 days.
  • Virgin Mobile will process no more than 1750 requests across all schools. If they reach this limit, they will not accept further requests.
  • Wi-Fi hotspots are open to all existing customers, including those on Pay-as-you-go. Customers on Pay-as-you-go will need to have a minimum of £5 credit. Instructions to download the app and find their nearest hotspot can be found by going to www.virginmedia.com/wifiapp.

O2

Be aware that until the end of January, it may take O2 some time to process requests.

  • The recipient will get 40GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay As You Go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.